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A 10% of each sale will go to the 501(c)3 Non-Profit Organization "Lovin" The Beauty You Bring". You're helping to make a difference!
A percentage of all sales will go to 501(c)3 Non-Profit Organization "Lovin" The Beauty You Bring". You're helping to make a difference!

New Opportunities

Assistant Manager – E-Commerce Operations

About the role

Lovin' The Beauty (lovinthebeauty.shop) is a mission-driven online beauty department store. We stand out through trust, careful product curation, and a founder story tied to our sister nonprofit, Lovin' The Beauty You Bring.

The Assistant Manager runs the store's day-to-day operations so the Founder/CEO can focus on growth and partnerships. You will own orders, suppliers, the product catalog, customer service, and site upkeep, and report results every week.

Key responsibilities

Store operations

  • Manage the e-commerce store daily: product listings, pricing, collections, discounts, and apps
  • Keep product pages accurate, complete, and free of placeholder text or broken pricing
  • Run routine site checks for broken links, checkout issues, and mobile display problems

Orders and suppliers

  • Monitor order fulfillment through supplier and warehouse dashboards
  • Track shipping times, resolve delays, and handle returns, refunds, and chargebacks
  • Vet new suppliers and products for quality, shipping speed, and reliability

Customer experience

  • Answer customer emails, chats, and social messages within 24 hours
  • Collect and publish customer reviews and testimonials
  • Spot recurring complaints and recommend fixes

Marketing support

  • Coordinate email campaigns, promotions, and seasonal sales
  • Work with social media content to drive traffic to the store
  • Keep the brand voice and nonprofit mission messaging consistent across the site

Reporting and admin

  • Report weekly on sales, conversion rate, average order value, and traffic
  • Track inventory status, profit margins, and app and subscription costs
  • Document store procedures so tasks can be handed off or delegated

Required qualifications

  • 4+ years of e-commerce, online retail, or store operations experience
  • 4+ year of hands-on automation administration (products, orders, apps, themes, settings)
  • Experience handling online customer service, returns, and refunds
  • Strong written communication in English for customer and supplier messages
  • Expert with Microsoft applications with spreadsheets and data (Google Sheets or Excel) for tracking sales and orders
  • Organized and self-directed; able to work remotely and meet deadlines without daily supervision
  • Associates degree or equivalent work experience

Preferred qualifications

  • E-commerce experience with multi- variable applications such as Salesforce Commerce Cloud, CRM Platforms, Azure, and AWS
  • Background in Departmental Beauty, Skincare, or Cosmetics retail
  • Familiarity with Data Analytics, Google Analytics, and Meta (Facebook/Instagram/Tiktok) Ads Manager
  • Experience with email marketing tools such as Klaviyo, Brevo, and Omnisend
  • Basic photo editing (Canva or similar) for product images and promotions
  • Associate's or bachelor's degree in business, marketing, or a related field
  • Interest in community impact and nonprofit work

Position details

Detail

 

Title

Assistant Manager, E-Commerce Operations

Reports to

Founder & CEO

Location

Remote (U.S.-based)

Schedule

Part-time to start, 20–30 hours/week; some evenings and weekends during sales

Compensation

To be set by the CEO (hourly or salary, plus possible sales-based bonus)

Start date

To be set by the CEO

How to apply: Send a resume to:

LovinTheBeautyShop@gmail.com

A short note on your E-commerce experience, and one example of a store or listing you've managed to the hiring email listed on the posting.

Lovin' The Beauty is an equal opportunity employer and welcomes applicants of all backgrounds.

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